As has been explained dozens of times on this forum, neither you nor the dealer can custom order a Palisade from the factory. Hyundai Motor America (HMA) which is the USA distributor, orders them from the factory far in advance and allocates them to USA dealers. The dealer can request a certain model, trim level, and color from HMA, or just accept whatever HMA sends them.Hi Can you please provide your timelines from order to until now. We ordered Palisade Luxury here is Brampton in July and still waiting. What type of communications did you receive from Hyundai
The availability of a car exactly like the one you want depends on how many were previously ordered from the factory by HMA and how many other dealers want the same vehicle. Also, some dealers are moving "requests" of customers placed earlier to the end of the line, if an newer customer is willing to pay more. Some dealers are asking $5-10K over MSRP these days. In other words, your so-called "order" is merely a request that the dealer try and find you that vehicle, and lots of things can affect when they get you one, including how much you are willing pay the dealer for one if the demand/supply equation changes since you requested the vehicle you want.
Hyundai Canada works quite a bit differently, because in the USA dealers are required to be independent businesses, and that is not the case in Canada. A buyer in the USA is not going to get an update from Hyundai Motor America on a request (what you call an "order") that the customer made from a dealer.