Purporting about what others know or don’t know, and what they should do with their life, does not make for a good discussion. I am sorry you feel my knowledge and experience equate to “conspiracy theories“. For the record, I never accused Hyundai of “maliciousness“, or that “all Palisades are bad” - those are your own whipped-up words. Moving on…Except that nothing you say is backed by real data.
The Palisade launched in late 2018 in South Korea and in June 2019 in the US, According to this press release: https://www.hyundainews.com/en-us/releases/2878, 13,457 Palisades have been sold in the US between June 2019 and end of September 2019 (this TSB came out in October). That is not 10s of thousands of cars at all. This was barely the beginning of Palisade.
According to this website: https://lb-aps-frontend.statista.co...hyundai-palisade-monthly-registration-number/, you can estimate about ~20K Palisades were sold in Korea between April 2019 (when the TSB says the problem started) and late summer 2019. The TSB says the problem doesn’t apply on cars built after July 2019, but it takes some time for vehicles to make their way to customers. That’s still not a huge amount of cars.
And when you consider than only AWD models are affected, that’s even less cars to consider. So where are your tens of thousands of cars?
The fact is that you have absolutely no idea what triggered this TSB. You have no more visibility into what goes on at Hyundai and what complaints they receive than I do.
There were no complaints about this online before the TSB came out. I know because mine was built in July 2019, in the affected range, is AWD, and I looked into it at the time. And by the way, I’ve never experienced this on mine, despite being in the affected range.
You also have no data backing up those claims that scores of people are affected by this. There is no data that supports this. Certainly not on this forum. There are in fact metrics (Consumer Reports, JD Powers) showing that owners are generally happy with the reliability of this car. It’s not the most reliable car ever made in the history of humanity, but it’s very far from the worst.
It sucks you got a bad one, but it does happen and it doesn’t mean all Palisades are bad. It’s a mass-market product. Things will go wrong. No manufacturer has managed to escape this. They all try to minimize bad products from getting out, but it will happen. It’s impossible to avoid and anyone who’s ever been involved in mass manufacturing, and not just in the automotive industry, will tell you that. You have no evidence of maliciousness on Hyundai’s part or that they’re knowingly selling a bad product. It’s always fun to come up with conspiracy theories like that, but by and large, companies and employees do try do to their job right…
I also own a 2012 Hyundai with the Theta II engine that had has multiple recalls and a class action against it, due to design issues. I have plenty of reasons to bash them for this, but at the end of the day, I’m on my second motor, free of charge, and I have a lifetime warranty on the motor. I can’t exactly complain, and now I have every reason to drive that car until the wheels literally fall off.
There is a simple resolution to your problem called lemon law. It’s free to use a lawyer for lemon law purposes in every state (manufacturers pay the cost regardless of the outcome). If they can’t find a fix after multiple attempts, it’s highly unlikely you’ll get denied. Either way, call a lawyer and move on with your life.
As a disclosure, I used to develop and write service bulletins for Navistar International, provide field fleet failure analysis for various busing companies, worked quality control for Ford Motor Co (Mustang), and have a degree in Mechanical Engineering.
Tens of thousands of Palisades were in fact manufactured prior to the vibration TSB (issued October 2019). Your argument only includes sales figures (which alone are enough to support my comment). Think vehicles manufactured, including thousands of vehicles made during that time sitting at shipping and holding yards, dealer lots, or production facilities, etc...vehicles manufactured during the applicable date, but sold later.
Additionally, it cannot be ignored that tens of thousands of Telluride’s were manufactured, which use the EXACT same defective driveshaft, coupler, and design geometry, from the EXACT same component production facility in Korea. Complaints of the EXACT vibration problem by those owners flooded dealers and the internet at what I would consider a much larger scale than our Palisades. You should go over to the Palisade’s sister Telluride forum and check it out. In fact, Kia was authorizing their Telluride dealers to use the Palisade‘s TSB for the fix. So if you want to split hairs and look at the head of the snake, there is no doubt tens of thousands of these driveshafts and couplers were manufactured prior to the TSB. I’m not sure why you would want to deny that?
The point, which is being distracted, is that this vibration problem STILL continues on today…it’s alive right now on brand new vehicles like mine and the fella‘s who just posted. It is a problem that has trended since production on 2019’s, ‘20’s,’21’s, and ‘22’s. Hyundai knows it. They told me. And they told me to wait until March when revised parts are distributed. Kick the can down the road?…Proof will be in the pudding.
Yes, there were complaints both on-line and at dealers before the TSB. My discussions with Hyundai Motors USA, their reps, multiple dealer‘s service departments, and even simple internet searches prove that. And yes, according to my conversations with Hyundai, those numerous complaints created a trending, unanticipated problem that triggered the TSB. It did not create itself out of thin air. You are welcome to show otherwise.
The reality is this is not an uncommon, oddball issue as you try to portray. So yes, scores of owners have been affected by this vibration problem (thus the TSB) and continue to be. Not sure why you would imply otherwise? Here we are three years later and new buyers are still complaining about their vibration, and even test driving several in order to avoid a vibrator. That’s crazy.
Eric2203, the Lemon Law procedure is an alternative, and several owners have done it for this exact vibration problem. But it would be a disservice to call it “simple”. I have been through that. It takes lots of time, money, effort, and headache. So be prepared for an undeserving fight. It would be much more responsible for Hyundai to do the right thing by addressing and fixing the problem. But that will never happen as long as people defend and downplay the significance of it, lowering expectations, and condoning Hyundai for not taking responsibility. I get that you love your Palisade, and I’m happy for you. However please understand, that is not the case for many others who have this ongoing, unbearable vibration issue ruining every drive…all as Hyundai keeps stamping them out. This thread is about the vibration problem and how to resolve it. The discussion may not always be happy and rosy. Maybe you can accept that and, like you told me, “move on with your life”.