The continuing saga. Called the nearest dealer to where we’re spending the summer, 40 minutes away. Told them what happened and was told I need the bring the vehicle in so they can take a picture and send it to Hyundai. Will you fix it while I’m there? No. I asked to talk to a service manager. He came on the phone and I told him what had happened. He said he’d order the part and bring it in at 8:45AM on Friday. I asked if he was sure he’d have it (it was Wednesday), “yes, but I’ll call you tomorrow if it doesn’t come in”. No call. I’m at the dealer at 8:40 and sign the vehicle in. I go to the waiting area and grab a coffee. 1 minute later the guy comes in and says, we don’t have the part. I asked to speak to the person (Tom) I spoke to on the phone. Oh, he’s the service manager... Tom comes out and I asked why didn’t I get call? ‘Stuff happens‘ was the reply. Do you know when you’ll have the part? ‘Since Covid-19 shipments have been sporadic’. You didn’t say that on Wednesday. I’m driving to Iowa next week to visit my daughter. Is to safe to open and close the hatch for luggage? “How should I know”? Well, you’re the Service Manager! He turned away as he said, “We’ll call you when the part comes in”. Now we’re driving an hour to the nearest airport to pick up a rental car to use this week. Oh, he didn’t care that I paid for a Hyundai extended warranty that’s supposed to provide a loaner in the event they have to keep the vehicle. He said he didn’t need to keep it... This vehicle better dazzle me over the next couple of years as it’ll take a lot to overcome this service incident. If not, it’s my first and last Hyundai.
