I tend to not exaggerate and choose to deal in facts. I’ve cataloged my complaints through Hyundai USA every step of the way including recapping every phone call via clarifying emails that I suspect will serve me well should we go to court over this. Something Hyundai will work hard to avoid I’m sure. My hope is that others will seek solutions that don’t involve tolerating defects as growing pains. While I can appreciate your advocacy for Hyundai, you don’t know the details of my case outside of what I’ve shared and I won’t be sharing further details, especially on a forum. Good luck to those that are in this thread because they are having issues and don’t give up by settling for $300 and empty promises. Good luck to you as well Eric as you defend Hyundai, but remember you don’t know my issues or just how many of those TSB’s apply to my vehicle so saying that I am exaggerating is baseless and frankly out of line. Feel free to PM me if you’d like to have a more in depth conversation around this.
Had same problem on my Limited , by lowering windows down like you did stopped noise, took it to dealer and tech. tightened door frame door seals at bottom of the glass, this stopped the roaring noise, did not have to keep lowering glass! Had a whistle noise by passenger side mirror, tech. took off side mirror to find bottom rubber seal deformed when it was installed wrong at factory, put on a new one and that stopped that noise. Tech. said that the new mirror coat $1500.00 if a person tried to buy one!
Here’s a recap for those of you that have dealt with:
1) Vibrating driveshafts
2) Failing blind spot warning system
3) Failing NAV system interface
4) Squeaking seat tracks
5) Automatic wipers that don’t work
6) Power steering module replacement
7) Multiple check engine lights
8) Slipping transmission
9) Scratched HVAC screen from breathing near it
10) Faulty sunroof
11) And oh yeah, an intolerable wind noise on the highway
If your thinking you won’t need to go further great. But if you do, just make sure you properly catalog:
1) When you reported it - date/time/mileage
2) Whom you spoke with
3) How long you waited for repairs and/or parts
4) How many days you went without your vehicle
5) Any promises that were made and then broken - like delivery times, promised fixes and payments/reimbursements
Here’s another new vehicle for comparison sake that came out at roughly the same time. Less than a third of the complaints and 1/2 the TSB’s.
1) Vibrating driveshafts
2) Failing blind spot warning system
3) Failing NAV system interface
4) Squeaking seat tracks
5) Automatic wipers that don’t work
6) Power steering module replacement
7) Multiple check engine lights
8) Slipping transmission
9) Scratched HVAC screen from breathing near it
10) Faulty sunroof
11) And oh yeah, an intolerable wind noise on the highway
If your thinking you won’t need to go further great. But if you do, just make sure you properly catalog:
1) When you reported it - date/time/mileage
2) Whom you spoke with
3) How long you waited for repairs and/or parts
4) How many days you went without your vehicle
5) Any promises that were made and then broken - like delivery times, promised fixes and payments/reimbursements
Here’s another new vehicle for comparison sake that came out at roughly the same time. Less than a third of the complaints and 1/2 the TSB’s.
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raggedy1
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I'm not going to defend Hyundai, but let's find a true apples-to-apples comparison rather than comparing the Palisade to an established model like the Navigator. The Ford, er Lincoln, was redesigned in 2018, but even then it wasn't an all-new platform.
My first Hyundai was the then-all-new 2011 Sonata. It had a lot of recalls! But when asked about buying Hyundai, I tell people despite all the recalls I'd buy them again (which I did with the Palisade). I've bought Hondas, Toyotas and a Volkswagen new over the years. All cars have their issues and quirks. I don't think the Palisade has any more growing pains than any other new model or new car for that matter.
I'm waiting for a Model Y, and I'm preparing myself to be very disappointed in the build quality after reading all the Tesla forums and seeing the poor fit and finish Tesla is infamous for.
CVP, I wouldn't want my Palisade if I had your wind buffeting issue either. That wind buffet is obnoxious!
My first Hyundai was the then-all-new 2011 Sonata. It had a lot of recalls! But when asked about buying Hyundai, I tell people despite all the recalls I'd buy them again (which I did with the Palisade). I've bought Hondas, Toyotas and a Volkswagen new over the years. All cars have their issues and quirks. I don't think the Palisade has any more growing pains than any other new model or new car for that matter.
I'm waiting for a Model Y, and I'm preparing myself to be very disappointed in the build quality after reading all the Tesla forums and seeing the poor fit and finish Tesla is infamous for.
CVP, I wouldn't want my Palisade if I had your wind buffeting issue either. That wind buffet is obnoxious!
If you think the amount of this vehicle are bad, you should look at basically every other vehicle on the road.
Give it time,the Palisade appears to be able to make up ground quickly.
Your data is incorrect. NHSTA shows 3 active recalls on the Aviator. Not to mention the whole stop sale that was on them when they came out.
raggedy1
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Ah, right, the Aviator. I cross shopped that but it was more than I was willing to pay.
But even with the Aviator, it's based off the Explorer so while it's a new model to market, it's built on existing bones and components. Anyway, I get why you're frustrated and I hope you resolve your issue to your satisfaction. There are going to be individual lemons with any car model and I'm glad I've never been the unfortunate soul to have bought one.
I have a low volume british car that had to go back to the dealer 4x before they finally solved all the A/C leaks, but I don't count that as making the car make/model a POS because it's English after all, and we all know they can't build a reliable car. LOL
yup, you missed my update, reread. And yes, Hyundai should’ve done a stop sale as well. I agree, that’s what company’s who care about quality do.
Slightly incorrect. I know more about this than I should. Aviator and Explorer is a brand new RWD platform versus the old FWD platform. Essentially a brand new vehicle although the name plate did carryover. Not frustrated by my process with Hyundai. I have the facts and detail on my side.
It's hard for the Aviator to have many TSBs out when they couldn't even sell them for a while. I don't think you could have chosen a vehicle with more problems getting out of the gate if you tried.
Fair. They don’t seem to be generating the complaints the way the Palisade has. Time will tell.
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raggedy1
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Yes, while the RWD platform was new for 2019, and they claim the engines are new, I guess I don't give them as much credit for being "all new" compared to the Palisade, since this is Hyundai's first time in making a car/suv as big as the Palisade. So in my book the Aviator is "new" while the Palisade is "all new."
hahaha
Maybe buyers of American cars are more forgiving of build quality issues since I think, admittedly, the marketplace has lower expectations of build quality with American makes (I don't think I'm all alone in this). (shrug?) I know I'm biased against American cars after having driven them at work extensively over the past 25+ years and getting stuck with them as rentals.
Again, not making excuses for Hyundai, but they've come a long ways and I don't make any apologies for them just because they entered our market in the 80s with some truly crappy cars! The Palisade is my second new Hyundai and I recommend the marque to friends and family based off my personal experiences and expectations.
Keep us apprised of your situation CVP
hahaha
Maybe buyers of American cars are more forgiving of build quality issues since I think, admittedly, the marketplace has lower expectations of build quality with American makes (I don't think I'm all alone in this). (shrug?) I know I'm biased against American cars after having driven them at work extensively over the past 25+ years and getting stuck with them as rentals.
Again, not making excuses for Hyundai, but they've come a long ways and I don't make any apologies for them just because they entered our market in the 80s with some truly crappy cars! The Palisade is my second new Hyundai and I recommend the marque to friends and family based off my personal experiences and expectations.
Keep us apprised of your situation CVP
I agree they need time but every time we’ve talked to Hyundai about the wind noise they refuse to acknowledge the issue. Both Hyundai claim agents continually repeated “there was no manufacturing defect found”...this leads me to believe nothing will get done anytime soon. We were offered $300 for “customer satisfaction” but had to sign for the payment. The agent said there was no strings attached but we’re not taking it...just in case.
If Hyundai admitted the wind issue and said they were actively working a fix we would be satisfied. Since I don’t think this will happen we are starting lemon law and BBB claims. I would gladly wait for a known fix than go through the claim pain.
While a lemon law claim is a good call, I think you'll find a claim through the BBB is a waste of time.
Interestingly, if you read through the complaints on the palisade, many of them are for a windshield crack at 600 miles and sound like they're written by the same person.Fair. They don’t seem to be generating the complaints the way the Palisade has. Time will tell.
If you break the complaints down by topic, they're basically all wind noise, blind spot monitoring, and windshield cracks.
Maybe...but it’s worth a shot.
A letter of notice from your lawyer will put this to rest,in a manner you will find very acceptable. You have the facts, witnesses,and evidence ..