What are you hoping to achieve with it?
I think you overestimate Americans forgiving nature regarding a $50K - $90K vehicle’s build quality. And trust me, the Aviator is absolutely as brand new as the Palisade. Absolutely zero carryover except the engine block. As for Hyundai, one should not be judged on the distance traveled, but solely on the current state. While they certainly improved in 20 years, they are handling my particular situation horribly and I have the emails, phone calls and documentation to prove it. I’m confident I’ll be signing an NDA in the next 30 days.
The new explorer wouldn't exist if this was the case. What an abomination that thing is.
Its sales will bear that out. It’s a terrible vehicle for the money.
Buy back if there is no resolution to the wind noise. My sons 2013 Chevy Cruze has less wind noise than this $50K Palisade. Might be dreaming but apparently the laws in Nebraska favor the consumer...that came from the Hyundai service manager that test drove our vehicle with and without the side view mirrors and agreed there was excessive wind noise.
Be sure you recap everything. Phone calls, emails, etc.
Yup, got it all and already sent a certified letter to Hyundai. Gave a summary of all repair attempts, interactions with Hyundai, and notified them of our intentions.
raggedy1
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Let's see how the car performs over the years. Let's also not condemn the Palisade for being poorly engineered at this point, rather, blame the dealerships and Hyundai corporate for many of the complaints we are seeing.
The Aviator is beautiful to look at, but the pricing reminds me of GM/Cadillac's attempt at selling their cars at comparable German pricing; just because the German cars can sell at X dollars does NOT mean Cadillac can sell their cars at those same levels!
CVP, I suspect you just got stuck with a bad Palisade and some shoddy service. What new cars have your had in the recent past that have been head and shoulders a better experience than Hyundai? I had a deposit on my Palisade for close to two months and I was debating whether I should pass on it because of the wind noise issue. I didn't notice any wind noise on my extended test drive, and when the wind whistling did rear it's ugly head I am fortunate that it happens only under very specific circumstances and it's only a slight whistle. Turning on Recirc decreases it to almost nothing and having he radio on even at low volume drowns it out. I do want Hyundai to figure out a permanent fix though, more so for the owner's (like you) suffering from excessive noise. Looks like you won't be an owner for long though...
The Aviator is beautiful to look at, but the pricing reminds me of GM/Cadillac's attempt at selling their cars at comparable German pricing; just because the German cars can sell at X dollars does NOT mean Cadillac can sell their cars at those same levels!
CVP, I suspect you just got stuck with a bad Palisade and some shoddy service. What new cars have your had in the recent past that have been head and shoulders a better experience than Hyundai? I had a deposit on my Palisade for close to two months and I was debating whether I should pass on it because of the wind noise issue. I didn't notice any wind noise on my extended test drive, and when the wind whistling did rear it's ugly head I am fortunate that it happens only under very specific circumstances and it's only a slight whistle. Turning on Recirc decreases it to almost nothing and having he radio on even at low volume drowns it out. I do want Hyundai to figure out a permanent fix though, more so for the owner's (like you) suffering from excessive noise. Looks like you won't be an owner for long though...
Yes, that's what the lemon law case is for. What are you trying to achieve with a BBB complaint? That's not going to make a difference with them buying it back.
Yah, except they'll sell a ton of them to Hertz/Avis/Budget/etc as rental cars and then somehow convince themselves people want to buy them.
Talk to a lemon law attorney. This is what they specialize in and in most states, they cost you absolutely nothing.
You know what they say... he who represents himself has a fool for a client.
raggedy1
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And there is a portion of the population that will ONLY buy American regardless of whether it's a "better" car or not. Also, regardless of the fact that many American manufacturer models have less domestic content than say a Toyota or Honda, and are assembled in Canada or Mexico, people will insist on buying that Ford or Chevy and feel they are more patriotic than the guy buying a Toyota Camry built in Kentucky and having a 75% domestic parts content (compared to 44% domestic and assembled in mexico and/or canada for the Fusion).
shrug?
Maybe not, but it will highlight the issue and hopefully get Hyundai to take it serious. I realize this wind noise is a first world problem but having Hyundai deny the issue and continue to sell the Palisade isn’t right.
raggedy1
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Actually, Hyundai is not denying a wind noise issue, that's why they issued the TSB.
Wind noise issues are not exclusive to Hyundai and the Palisade. Do a search on other cars, the Highlander or Pilot for example, and you'll see owners experiencing and dealing with wind noise issues.
For now the dealers are sitting with their hands tied waiting for more guidance from the factory. What bothers me is the attitude of the guy I spoke to at a local dealership service center where his attitude was since all the Palisades they've driven have wind noise then it's deemed "normal" to them despite the TSB. That right there is a SH@#$Y attitude and statement to tell a customer.
Dealerships can really sour owners on their car makes, and it's not entirely the fault of the manufacturer. I had bought a first gen Highlander when they came out. After a year the front mud flaps were torn. I had noticed many Highlanders had the exact same tears on their mud flaps. I had watched my tears get worse and worse over the miles too, so I took my car to my local Toyota dealer. The service techs accused me of driving over something and tearing them and sent me on my way. I was PISSED to say the least. Not only are they denying the design flaw, but they accused me of damaging them and trying to get Toyota to cover my damage. Insulting to say the least. I called Toyota corporate and they sent me to another dealer and told them to replace the mud flaps under a "good will" replacement/repair. Needless to say, after another year the new mud flaps tore again exactly like the first set and all the other Highlanders. It was just a bad design.
Wind noise issues are not exclusive to Hyundai and the Palisade. Do a search on other cars, the Highlander or Pilot for example, and you'll see owners experiencing and dealing with wind noise issues.
For now the dealers are sitting with their hands tied waiting for more guidance from the factory. What bothers me is the attitude of the guy I spoke to at a local dealership service center where his attitude was since all the Palisades they've driven have wind noise then it's deemed "normal" to them despite the TSB. That right there is a SH@#$Y attitude and statement to tell a customer.
Dealerships can really sour owners on their car makes, and it's not entirely the fault of the manufacturer. I had bought a first gen Highlander when they came out. After a year the front mud flaps were torn. I had noticed many Highlanders had the exact same tears on their mud flaps. I had watched my tears get worse and worse over the miles too, so I took my car to my local Toyota dealer. The service techs accused me of driving over something and tearing them and sent me on my way. I was PISSED to say the least. Not only are they denying the design flaw, but they accused me of damaging them and trying to get Toyota to cover my damage. Insulting to say the least. I called Toyota corporate and they sent me to another dealer and told them to replace the mud flaps under a "good will" replacement/repair. Needless to say, after another year the new mud flaps tore again exactly like the first set and all the other Highlanders. It was just a bad design.
I know there is a TSB but that didn’t fix the issue and when we let Hyundai know the claim manager emailed....
I’ve had the opposite experience with the dealership. For the most part, they have been helpful but Hyundai and their claim managers are no help. The “field manager” that inspected the vehicle was in another state...they just called and talked to the dealership service department.
I’ve had the opposite experience with the dealership. For the most part, they have been helpful but Hyundai and their claim managers are no help. The “field manager” that inspected the vehicle was in another state...they just called and talked to the dealership service department.
Uh... a few things:
1. I'm neither defending or attacking Hyundai. I am trying to bring back some perspective and deal with facts. More on that below.
2. I'm not out of line calling it an exaggeration if you're not going to share what your specific problems are (I see that you've later added details, but you hadn't at the time). And I'm not quite sure why you wouldn't tell fellow owners about issues that you see. Doesn't that help everyone?
So speaking of facts and exaggeration, let's deal with your next post, shall we? My comments after your quote.
Here’s a recap for those of you that have dealt with:
1) Vibrating driveshafts
2) Failing blind spot warning system
3) Failing NAV system interface
4) Squeaking seat tracks
5) Automatic wipers that don’t work
6) Power steering module replacement
7) Multiple check engine lights
8) Slipping transmission
9) Scratched HVAC screen from breathing near it
10) Faulty sunroof
11) And oh yeah, an intolerable wind noise on the highway
If your thinking you won’t need to go further great. But if you do, just make sure you properly catalog:
1) When you reported it - date/time/mileage
2) Whom you spoke with
3) How long you waited for repairs and/or parts
4) How many days you went without your vehicle
5) Any promises that were made and then broken - like delivery times, promised fixes and payments/reimbursements
Here’s another new vehicle for comparison sake that came out at roughly the same time. Less than a third of the complaints and 1/2 the TSB’s.
Squeaking seat tracks? Scratched HVAC screen? Come on, man. That doesn't compare in any way to the wind noise, or the airbag bolt recall, or the driveshaft vibration. I get that you may have experienced this, but those are minor and I bet they happen to a lot of cars from many manufacturers.
Also, that screenshot with the TSBs:
EQUIPMENT ADAPTIVE: that refers to a generic TSB covering 280 Hyundai/Genesis models sharing the same tech and was published to help techs upload diagnostic files from the cars. Not because there's an issue. The actual TSB is here: https://static.nhtsa.gov/odi/tsbs/2019/MC-10167253-0001.pdf
STEERING: that one refers to a generic TSB covering 101 Hyundai models. It describes how to replace the electrical power steering motor. The TSB isn't published because there's an issue, but to help techs. Actual TSB is here: https://static.nhtsa.gov/odi/tsbs/2020/MC-10170896-0001.pdf
ELECTRICAL SYSTEM: this one refers to a TSB covering 276 Hyundai models (all the way back to the 90s) on how to inspect the head unit and other connections. Again, it's a procedural TSB, not because there's an issue. Actual TSB is here: https://static.nhtsa.gov/odi/tsbs/2020/MC-10170883-0001.pdf
EQUIPMENT: the TSB was issued to describe the procedure on how to monitor quality during launch of the Palisade. Nothing to do with any issue. See here: https://static.nhtsa.gov/odi/tsbs/2019/MC-10165465-9999.pdf
Another EQUIPMENT one: applies to multiple products. Instructions on how to collect "In Use Monitor Performance Ratio". Link: https://static.nhtsa.gov/odi/tsbs/2019/MC-10170512-9999.pdf
BACK OVER PREVENTION, LANE DEPARTURE: applies to all models. Instructions on how to troubleshoot the blind spot detection and collision warning systems. See here: https://static.nhtsa.gov/odi/tsbs/2019/MC-10169370-9999.pdf
POWER TRAIN: applies to 92 products. Explains how to diagnose and troubleshoot "Incorrect Ratio" DTC. See here: https://static.nhtsa.gov/odi/tsbs/2020/MC-10170899-0001.pdf
ENGINE END ENGINE COOLING: another instructional TSB affecting multiple vehicles: https://static.nhtsa.gov/odi/tsbs/2020/MC-10170889-0001.pdf
And this one in the same category: https://static.nhtsa.gov/odi/tsbs/2020/MC-10170887-0001.pdf
See where I'm going with this? You have to read the damn TSBs. This screenshot is at best a harvest of NHTSA's website, and at worst at hit job on Hyundai. I went to the trouble of listing all this above because I don't want someone who sees your post to think that all these are problems. They're not. Far from it.
You know a lot about cars, I know that from your posts. So you should damn well be aware that TSBs are issued for reasons other than actual problems. You see why I claim you were exaggerating?
I know you're frustrated by the issues with your car. And you have every reason to be. But please don't post false data like what I explained above. And please also remember that not everyone is experiencing the issues you're seeing. We've had none of the documented issues on our Palisade. Not a single one. Not even the wind noise. We don't put many miles on it, but it's still been 7 months (well, let's go with 6, because it's not like it's been driven a lot this past month under the circumstances...). It sucks that you lost the vehicle lottery. There are always lemons, unfortunately. That doesn't make the Palisade a horrible car for everyone.
FFEMT6
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Understatement of the year right there.
Hyundai/Genesis ut
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Well seven of the eight were normal! Lll
Exactly ! You will find there are some will defend the actions or lack of from Hyundai regardless. Regarding the wind noise...there ain't gonna be a fix.
They tried and it did not work...imagine buying a $50000 vehicle to discover after the fact a piece of sponge was shoved into the window channel to stop wind noise...that says it all...
Not when you're a company based in Asia with a Chinese supply chain