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Sharp edge on front doors

Recalls are only for safety related issues, so that fix is definitely not a recall. Some people incorrectly use that word for any dealer fix, but the great majority of them are TSBs (technical service bulletins), and few times 'campaigns'. I also just sanded the sharp corners down, and touched them up with a silver sharpie that matches my typhoon silver paint almost perfectly.
 
Well, all I can tell you is the people that called me said Recall. The service manager I talked to said Recall. The paperwork I received today said Recall.
Recall 10D219R0 Front Door Trim.20220223_164640.webp
 
Guess getting a little scratch is now deemed a safety issue :). What is the fix stated there? Just curious. Hopefully just a little sanding, which is what many of us already did, just in case (I've never touched that part yet).
 
elp_jc said:
Guess getting a little scratch is now deemed a safety issue :). What is the fix stated there? Just curious. Hopefully just a little sanding, which is what many of us already did, just in case (I've never touched that part yet).
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It says lower door garnish edge part cutting & grinding. To tell the truth, I never looked to see what was done.
 
Recalls are for safety items. If a part can injure it will be a recall.
 
Popeye said:
Well, all I can tell you is the people that called me said Recall. The service manager I talked to said Recall. The paperwork I received today said Recall.
Recall 10D219R0 Front Door Trim.View attachment 2656
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“Recall” is faster to type than “Service Campaign”…

It doesn’t matter to dealers, as I said in my previous post. For them, it might as well be a recall: applies to all cars within the specified range and Hyundai Corp pays the bill. That’s all they care about.
 
Eric2203 said:
That's because a recall or a service campaign is essentially the same for a dealer: all cars in the affected range get the fix, paid for by Hyundai.


The difference (which you may already know) is that a recall is something that Hyundai has to make NHTSA aware of via official letter. They have to give NHTSA every affected VIN number, and provide updates on a regular basis as to which VINs get the fix. This is how we, owners, can use NHTSA's website to find open recalls.

A service campaign is something that does not involve NHTSA. They do notify owners, or have dealers do it (like the phone call you got).

A TSB is a level below that. Owners are not notified, but dealers use those to know what to do in case of a known issue, or to know if a vehicle is in the affected range on any TSB.

All of these eventually get published on NHTSA's website, even TSBs, but they're notoriously slow (except for recalls). They're 2 to 3 months behind on publishing TSBs, so don't be surprised if this one is not yet showing online. It will eventually.
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This is basically correct, except that all recalls and service campaigns are also issued TSB numbers. Also, some service campaigns do not require notification of the owners, but must be performed if the vehicle is at the dealer for any reason (which includes repairs, regular maintenance, or unsold vehicles in inventory).
 
When an official "recall" is issued (in coordination with NHTSA), it is the responsibility of Hyundai Motor America to notify owners in the USA. Some dealers may notify owners for service campaigns, even if they are not legally required to do so.
 
Merely semantics as far as I'm concerned. However if they refer to it as recall, service campaign, or fluffy puppy fix, that is what I will call it.
 
Popeye said:
Merely semantics as far as I'm concerned. However if they refer to it as recall, service campaign, or fluffy puppy fix, that is what I will call it.
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That's just it. It's no different from a recall as far as we're concerned, or even as far as the dealer is concerned, so everyone calls it a recall.

Yes, Alan, a TSB does accompany those in order to detail the process. I meant that TSBs by themselves do not imply recall/service campaign. And I think Hyundai does notify owners for service campaigns too, but I could be wrong. I don't remember what I've received over the years on my other Hyundai. You're right that they don't have a legal obligation to do so.
 
I was just at the dealer, and it came up as a recall.
Canada here.
 
Okay, so I finally looked at it. I probably could have done the exact same grinding they did with my dremmel in about 5 minutes per door corner. Then I was hounded about submitting a QA survey. Now I'm being hounded to up my score to a 5 star review. I got acceptable service, I gave them a score of acceptable. That's all there is to that.
 
Made an appointment today for oilchange at selling dealership..
Asked if the sharp door edge could be addressed at the appointment along with any other tsb or recalls..
Told Hyundai does not do things that way. You must come in..your vin# is scanned..then parts are ordered if needed. Which would entail another appointment..
How dumb...
 
steelers said:
Made an appointment today for oilchange at selling dealership..
Asked if the sharp door edge could be addressed at the appointment along with any other tsb or recalls..
Told Hyundai does not do things that way. You must come in..your vin# is scanned..then parts are ordered if needed. Which would entail another appointment..
How dumb...
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Doesn't sound like they would need to order any parts for this, just grind down the sharp edges and apply some touch-up paint. Sounds like that service advisor is a jerk.
 
If anyone wants to know whether the sharp door edge is an official National Highway Traffic Safety Administration (NHTSA) recall still outstanding for your Palisade, you can check this site using your VIN. It will only list unrepaired recalls. Owners must be notified by Hyundai Motor America of all official NHTSA recalls. This does not necessarily apply to Canada or any other country, which may or may not have similar laws.
www.nhtsa.gov

Recalls | NHTSA

Use our VIN lookup tool to check for recalls on your car, or search by make and model. Also, get recall information on car seats, tires and equipment.
www.nhtsa.gov www.nhtsa.gov

There are also Hyundai Motor America Mandatory Service Campaigns where the dealer is required to make repairs for any vehicle in their shop for any reason (such as an oil change) or in their inventory. Hyundai Motor America is not required by law to notify owners of these campaigns, but some dealers do.
 
steelers said:
Made an appointment today for oilchange at selling dealership..
Asked if the sharp door edge could be addressed at the appointment along with any other tsb or recalls..
Told Hyundai does not do things that way. You must come in..your vin# is scanned..then parts are ordered if needed. Which would entail another appointment..
How dumb...
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I just made my first oil change appointment and the service advisor told me about two recalls including the door edge.
 
Neenster said:
I just made my first oil change appointment and the service advisor told me about two recalls including the door edge.
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Here is the service campaign number. Hyundai has started calling these recalls, because customers understand what that means, but they are not official NHTSA recalls (at least not yet).

Service Campaign 9752020-2022MY PALISADE FRONT DOOR LOWER GARNISH REPAIR

Here is the TSB number: TSB# 22-01-016H

Since the NHTSA is now also tracking all TSB's, it will be on their site eventually, but has not been posted yet.
 
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Popeye said:
I still can't see how they do that. I can't remember the last time I hurt myself on a car door. Probably was when I was still in grade school
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I've never figured out how some people say they have done it over and over
 
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