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[Alan_F]

He didn't say sales training. He just said training. Hyundai does train dealers on their products.

He said Hyundai Motor America trains the dealer sales staff. Hyundai provides training to mechanics (sometimes), not sales staff.

 

[Alan_F]

Thanks Eric. Alan, let's try to keep the snide comments out of this forum. Thanks. I've been to other forums where people get a bit carried away with things.

And I caught this attempt to slip a 995 dollar change past me because I am aware it's the finance guy's duty to make as much money for his employer as he can. What I found especially maddening is he never tried to sell me the security system. He just put the contract in front of me and wanted me to sign it.

So an unsuspecting or inexperienced buyer, maybe someone buying a new car for the first time, is overwhelmed with the process or super excited to get into his/her new car, just signs the paperwork and the dealership makes off with an extra 995 dollars?

that's what pissed me off. Not that he tried to up-sell me, because I expected as much. It's that he tried to SLIP an extra item by me by adding it into the contract (literally a small line item) and hoping I wouldn't notice it.

That to me is shady, and I feel for the unsuspecting buyer who gets ripped off by this scam

buyer beware

I completely agree that the actions of the finance person in your case was shady, unethical, and attempted fraud. It is not the duty of the finance manager to cheat customers, and much of the profit on that stuff goes directly to the finance person.

All I said is that Hyundai Motor America will not do anything about it. Even if they wanted to do something, there is not much they can do. I gave some other suggestions of who to complain to, which will have much more effect. If it were me, I would mention the dealer name, not just on this forum but also on Yelp, Google, and other sites where businesses are rated.

 

[raggedy1]

I don't expect Hyundai to do anything about it, but if a dealer gets enough bad reviews, can that not lead to some loss of incentives the manufacturer kicks back to the dealer? In any event, I caught it. My experience was going along just fine until the moment I caught this "scam."

I'll look to post on yelp and google and hope future buyers keep an eye out for this guy. thanks for the advice

 

[Eric2203]

He said Hyundai Motor America trains the dealer sales staff. Hyundai provides training to mechanics (sometimes), not sales staff.

They do train sales staff on their products before they are released. That most certainly does happen.

 

[Alan_F]

They do train sales staff on their products before they are released. That most certainly does happen.

I really don't know what you are talking about. What do you mean by "they"? Are you saying that Hyundai Motor America trains all the sales people at dealers? I don't think that is the case. Maybe Hyundai sends out a video or slide presentation about the new vehicles, and maybe the GM or sales manager attends some Hyundai Motor America event occasionally.

I don't think the Hyundai Motor America trains the dealership finance person to not commit fraud at the final closing.

 

[Alan_F]

I don't expect Hyundai to do anything about it, but if a dealer gets enough bad reviews, can that not lead to some loss of incentives the manufacturer kicks back to the dealer? In any event, I caught it. My experience was going along just fine until the moment I caught this "scam."

I'll look to post on yelp and google and hope future buyers keep an eye out for this guy. thanks for the advice

I would also make sure you let the dealership GM know about it. The finance guy makes most of the profit on those add-ons at closing, and the GM may not know what kind of deception or fraud the finance person is doing.

However, the guaranteed salary of the finance person is usually pretty low, and they depend on selling extended warranties, security add-ons, etc, at closing just to make a decent living, so the GM knows the finance person will be aggressive on selling those things. But if attempted fraud occurred, that is crossing the line.

 

[sbala1138]

Got my palisade delivered today but it has 300 miles extra. I signed the paper work remotely and it said 4 miles. But when it got delivered today, it have like 304 miles. Yet to call the dealer. What should i expect? Any suggestion?

 

[Eric2203]

I really don't know what you are talking about. What do you mean by "they"? Are you saying that Hyundai Motor America trains all the sales people at dealers? I don't think that is the case. Maybe Hyundai sends out a video or slide presentation about the new vehicles, and maybe the GM or sales manager attends some Hyundai Motor America event occasionally.

I don't think the Hyundai Motor America trains the dealership finance person to not commit fraud at the final closing.

Please stop. You know damn well "they" means Hyundai. They do more than send material. They bring vehicles to dealers, etc...

And don't twist my words. I didn't claim that they had anything to do with the finance person.

You know damn well what I mean.

 

[Alan_F]

Please stop. You know damn well "they" means Hyundai. They do more than send material. They bring vehicles to dealers, etc...

And don't twist my words. I didn't claim that they had anything to do with the finance person.

You know damn well what I mean.

The original comment someone made suggesting contacting Hyundai Motor America about attempted fraud by the dealer finance person, was suggested so that "it can go towards the training they provide to their dealers/sales staff." I explained that I am quite sure that Hyundai does not "train" the finance person as to whether they should act in an ethical and above board manner at a closing. A large percentage of finance people (regardless of brand) will try and slip something extra into the closing document, even if it is called doc fees or advertising fees, or whatever.

Any other discussion about Hyundai training of dealer mechanics, or Hyundai providing information to sales people about new cars (or bringing cars to the dealer to look at?), is irrelevant to the problem of what deceptive things dealer finance people try to do to customers.

 

[Alan_F]

Got my palisade delivered today but it has 300 miles extra. I signed the paper work remotely and it said 4 miles. But when it got delivered today, it have like 304 miles. Yet to call the dealer. What should i expect? Any suggestion?

Not sure I know what you mean by delivery. Did you drive off the dealer lot with the vehicle?

Explain the discrepancy and communicate it in writing (or at least email) to the dealer that a fraud has occurred and you want compensation for the difference in mileage. Have a number in mind. You could tell them you will file a claim for fraud with the district attorney, but I am guessing you would probably be bluffing.

You will need witnesses that you are not the one that put the extra miles on the vehicle.

If they say no compensation, but they would take the vehicle back and cancel the transaction, would you do that?

Personally, I would probably forget about it and just chalk it up as one more thing to check the next time you buy a car and before you drive it off the lot.

 

[sbala1138]

Not sure I know what you mean by delivery. Did you drive off the dealer lot with the vehicle?

Explain the discrepancy and communicate it in writing (or at least email) to the dealer that a fraud has occurred and you want compensation for the difference in mileage. Have a number in mind. You could tell them you will file a claim for fraud with the district attorney, but I am guessing you would probably be bluffing.

You will need witnesses that you are not the one that put the extra miles on the vehicle.

If they say no compensation, but they would take the vehicle back and cancel the transaction, would you do that?

Personally, I would probably forget about it and just chalk it up as one more thing to check the next time you buy a car and before you drive it off the lot.

Thanks Alfan. The car was shipped from different state. I didn't drive it off. I texted the salesman and had extra miles when the transportation guy took the car. I am planning to ask them to provide the premium warranty. But i don't think they will as I already took the car and I am from different state.

 

[Eric2203]

The original comment someone made suggesting contacting Hyundai Motor America about attempted fraud by the dealer finance person, was suggested so that "it can go towards the training they provide to their dealers/sales staff." I explained that I am quite sure that Hyundai does not "train" the finance person as to whether they should act in an ethical and above board manner at a closing. A large percentage of finance people (regardless of brand) will try and slip something extra into the closing document, even if it is called doc fees or advertising fees, or whatever.

Any other discussion about Hyundai training of dealer mechanics, or Hyundai providing information to sales people about new cars (or bringing cars to the dealer to look at?), is irrelevant to the problem of what deceptive things dealer finance people try to do to customers.

How do you know that, given enough bad reviews, Hyundai will not get in contact with the dealer and include training on their policies on how they expect customers to be treated, including on the financial aide of things (such as not sneaking in add-ons, being more upfront... etc.)? Like franchises in other industries, they have guidelines on how they expect dealers to behave, dealerships to look like... etc.

That original comment stated that "it can go towards the training". It doesn't say sales training. It could also be brought up during product training, as an additional item to discuss with the dealership, if enough complaints come in.

You're being deliberately specific and only seeing a narrow meaning to what the original poster was trying to say. I'm sure he knows financial training doesnt take place. Which is why he didn't use the word sales before the word training. It's easy enough to understand what he meant without being overly pedantic, which is what you're doing.

This is a pointless conversation. Hyundai has several means to discuss these situations with dealers, such as reducing their holdback, for example, but training is absolutely not out of the question, should things get out off hand.

 

[FFEMT6]

Thanks Alfan. The car was shipped from different state. I didn't drive it off. I texted the salesman and had extra miles when the transportation guy took the car. I am planning to ask them to provide the premium warranty. But i don't think they will as I already took the car and I am from different state.

I hate that you have to deal with that kind of discrepancy. I kind of blame your salesman for that one. Goodluck with the situation, but congrats on the new vehicle and welcome to the group. Don't forget to apply at bonusdrive.com.

 

[Kevinlittell]

Nalley Hyundia in Lithonia Georgia... Base price 36800 minus 1000 dollar dealer incentive plus tax tag title and they threw in floor mats ... 295 tag and title fee....No haggle no fuss and nothing extra.

I recommend them.

 

[Vic301]

What the heck, I live in SF Bay Area and these freaken dealerships are charging $8k over MSRP!!! I keep waiting to buy, but how much longer?!

Is that why I didn’t see any new Palisades in California when I was visiting lol ?

 

[Vic301]

Braman Hyundai sent me this "offer" after a test drive today
As per our conversation earlier at the dealer, here are the numbers on the 2020 Palisade Limited.

MSRP: $46,495

Selling Price: $45,500

APR: 1.9%

Monthly Payment: $880.31

Unpaid Balance: $50,133.85

AWD I would take it.... I paid about the same for my limited AWD with black on black interior

 

[Patrader007]

Anyone here has a good experienced with price paid for your Palisade in Northern California? I don't mind the drive within 100 miles from San Jose, Ca. If you do please let me know the dealer name and Salesperson phone number. I am looking to purchase the car within 2 months or earlier.

I am looking for 2020 SEL AWD Palisade white exterior beige interior with convenience and premium packages. Accessories are all-season floor-mat, tow-hitch, roof-rack crossbar, bumper oblique, and mudguards.

Thanks in advance if you have the info.

 

[raggedy1]

I was looking for an AWD Limited since December and all the Bay Area dealers were asking 2-8k above MSRP. They were not gouging on the SELs at the time.

100 mile radius doesn't gain you that many dealerships. I ended up getting my car down in SD and driving it home.

You can't really choose your accessories since those are all pre-ordered by the dealer. I will say you don't need to insist on the floor mats if you're going to be getting all-season mats (I have a set of 3D Maxpider Kagu mats on order), and the mudguards since you can buy them yourself for 30 dollars (OEM) and install them easily whereas it will be a $120 added option on your window sticker.

Inventory around the Bay Area still looks about the same, so it's still pretty sparse. Good luck shopping and post pics of your new Palisade when you get it.

 

[Patrader007]

Raggedy1 thanks for the head-up and accessories recommendation.

What dealer in SD? Were you getting a good deal? I am aiming for 3K under MSRP.

I don't mind ordering new and can wait for the factory to build me one...just looking for good deal. I am sure dealer needs to meet their month end quota. I am getting a new car so I prefer to get what I wanted, price, colors, options, etc. rather than what is on the dealer's lot. The car will be depreciated > 15% when I drive off the lot so there is no needs to be hurry on my end.

If there is no deal to be had, I just have to walk away...and considering other brands. I work hard to earn money, I'd expect the dealer to do the same.

 

[raggedy1]

I think you can find your deal. At a quick glance it doesn't look like inventory has really improved so you'll have to be patient to find 3k under sticker.

I went through Costco and they put me in touch with Escondido Hyundai. There were no closer dealers willing to sell Palisades using Costco at that time (or Tellurides). I paid 990 under msrp. Considering the prices the dealers were demanding in the Bay Area, and this was a no-haggle price I went with it.

I considered other brands too, but in the end the Palisade offered a better product in my opinion even paying closer to msrp than I would have buying another make/model. I found better deals on the CX-9 Signature or the MDX by far, but considering the actual price the Palisade still offered a more compelling package, so I was ok paying close to sticker for the Palisade. Toyota dealers weren't willing to discuss anything under sticker for the new Highlander, but I didn't like it more than the Palisade anyway. The Subaru Ascent has a CVT, which I won't touch so that's a deal breaker (plus the infotainment isn't as sharp as the Palisade's).

If you're a Costco member give them a call. There's no obligation and you can see what their dealers may have in an SEL. A 5 minute phone call.